Services
Sector
UI Design | UX Design | Wireframes | Prototyping
Travel & Insurance Services
The Collinson Group is a global company that provides travel and medical assistance services, loyalty and benefits solutions, and insurance products.
Their services are designed to help individuals, businesses, and governments manage risks, improve customer engagement, and enhance the overall travel and healthcare experience.
This particular product is a microsite for Covid Test Voucher that can be used to pay for COVID-19 tests.
THE CHALLENGE
Presenting all voucher details without overwhelming users was a challenge. We needed to balance clear communication with a simple, easy-to-navigate design.
Integrating voucher redemption with external systems (testing centers/labs) was technically complex, involving data validation and integration issues. The team collaborated closely with third-party providers to ensure a seamless experience.
Maintaining consistency with the COVID test voucher provider’s branding was critical. This required close collaboration with the client to understand and adhere to their brand guidelines.
WHAT WE DID
The team maintained open communication with the client throughout the project, and worked closely with them to understand their needs and goals. The team also collaborated internally, sharing knowledge and expertise across different areas of the project.
The team prioritized the needs and preferences of users in all design decisions, taking into account different user groups and their specific requirements.
